RATANA RESIDENTIAL FURNITURE WARRANTY – 2023 / 2024

• Ratana's furniture residential warranty is a limited warranty which is valid from the date of purchase to the original purchaser with proof of purchase (original itemized sales receipt with date of purchase). This limited warranty covers RESIDENTIAL FURNITURE FOR NORMAL RESIDENTIAL USE.
• Proper maintenance including routine cleaning, maintenance and tightening of all screws and bolts, replacement of worn glides, lubrication of mechanical parts and removal of products in severe climates and high winds is required to keep this warranty in effect. (Please refer to Ratana website for product care and maintenance)
• The Ratana woven resin warranty is valid for 3 years from date of purchase against abnormal discoloration and/or fading due to defects in raw materials. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered. Unraveling due to normal wear and tear is not covered.

Extruded Aluminum Furniture

• 15 Years Aluminum Frame Structural / 3 Years Weaving or Finishing Limited Warranty
• The Ratana warranty for extruded aluminum frame collections for 15 years against aluminum frame structural failure and 3 years weaving, woven padded seat and back or finishing defects in materials and workmanship from the date of purchase. Scratches and chips resulting from normal wear and tear are not covered.
• WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.
• The Ratana woven resin, Durarope™ or Durastrap™ warranty is valid for 3 years from date of purchase against abnormal discoloration and/or fading due to defects in raw materials. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered. Unraveling due to normal wear and tear is not covered.
• Fabric rips, tears or pilling in upholstered or woven Durarope™ or Durastrap™ products due to normal wear and tear are not covered.
• Softening of foam for padded seat and back is part of normal wear and tear process and is not considered as defective.

Surfaces Warranty for Tabletop/Table Base

• 3 Years Limited Warranty
• The Ratana surfaces warranty covers 3 years for Durawood Top / Aluminum Top and Aluminum Base against structural failure from date of purchase. It applies to finishing and weaving against peeling, cracking or blistering.
• WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.
• Durawood Tabletops are made of Polystyrene (PS). Due to its unique nature, severe and direct sunlight may cause sun damage. Defects that develop due to extreme climate conditions are not covered by this warranty. Please refer to the specific use and care guidelines on the care and maintenance for Durawood products on Ratana’s website.

Hardware & Parts / Outdoor Cushion

• 1 Year Limited Warranty
• Hardware / Parts and Components - The Ratana warranty covers parts, hardware and components (e.g., seat straps, leg glides, adjustable legs, bolts, wheels, Spring Pads, Swivel mechanism, motion pieces etc.) for 1 year from the date of purchase against manufacturing defects in materials and workmanship.

Outdoor Cushion / Sling and Fabric

• The Ratana outdoor cushions warranty covers against manufacturing defects for 1 year from the date of purchase. Fabric is warranted only to the extent of the warranty provided to Ratana by its fabric suppliers (please refer to the suppliers’ website for details.)
• Fading and/or discoloration of fabrics or slings resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other cause are not covered. Mildew will grow on dirt, dust, pollen, and other organic matters on fabric covers; this is not covered by warranty. Softening of cushions or foams is part of normal wear and tear process and is not considered as defective. Shrinkage of covers due to improper cleaning procedures will void the warranty. Customer’s Own Material (C.O.M.) fabrics are not covered under this warranty.

THIS WARRANTY DOES NOT COVER

• Failure due to lack of routine maintenance. Standard maintenance and upkeep should be done at regular intervals.
• In pool or seaside use, finishing failure or hardware damage caused by neglecting to provide reasonable and necessary care. In seaside or pool area use, salt and chlorides can accumulate and cause built up of aggressive corrosive matter. Weekly surface cleaning is recommended to prevent blistering of paint and oxidation of frame or hardware.
• Breakage due to abuse or misuse, alternation, or modification of the product.
• Improper assembly, improper shipping, or handling by customer.
• Damage caused by acts of nature, vandalism, or fire.
• Damage caused by ammonia cleaners, suntan oils, and other harsh chemicals.
• Glass breakage, chipping, and cracking.
• Scratches and chips resulting from normal wear and tear.
• Fabric rips, tears, or pilling appears in upholstered, woven Durarope™ or Durastrap™ products.
• Softening of foam for padded seat and back is part of normal wear and tear process and is not considered as defective
• Flattening or compression of cushions and pads.
• Failure of powder coating finishes due to abrasion, including abrasion caused by stacking the furniture or scraping against other surfaces.
• Normal fading of color caused by exposure to sun and weather.
• Bursting or cracking of tubing due to exposure to water and freezing temperature.
• Products that are sold in “as is” condition or clearance merchandise.
• Minor variations in color, texture or finishes and surface imperfections that result from the casting and/or finishing process.
• Any Product modification by reseller or consumer

Winter Storage

• We recommend storing your furniture indoor or covered areas during the off season or not in use for prolonged period. Alternatively, you can protect your furniture under a furniture cover. All outdoor furniture should be stored in an upright position to allow for proper water drainage, serious structural damage caused by freeze or ice damage is not covered by warranty.